1. Information We Collect

Contact details (name, phone, email, company) submitted via enquiry, booking or newsletter forms; booking and project details (dates, studio type, equipment, briefs); a valid government ID (Emirates ID or passport) held in original form for equipment rentals; general website usage data; and records of email, WhatsApp and chat communications with our team.

2. How We Use It

To respond to enquiries, process bookings and coordinate projects and rentals; to verify identity and manage the safe return of equipment; to communicate booking updates; to send newsletters or studio updates where you have opted in (unsubscribe anytime); to improve our website and services; and to meet legal or contractual obligations under UAE law.

3. ID Documents (Equipment Rental)

The original ID provided at collection is held securely on our Al Quoz premises as security for equipment return, is not photocopied or digitally stored, and is returned to the Hirer in person once the equipment is returned and inspected.

4. Sharing of Information

We do not sell, rent or trade personal information. We do not run paid advertising or marketing pixels, so no data is shared with ad networks. Limited information may be shared with trusted service providers (hosting, email/newsletter, payment, chat support) solely to deliver our services, or disclosed where required by UAE law.

5. Cookies

Our website may use cookies to support core functionality and understand general visitor behaviour. These can be controlled or disabled via your browser settings.

6. Data Retention

Information is retained only as long as necessary for the purposes above and any UAE legal/record-keeping requirements. Original ID documents are never retained beyond the relevant equipment rental period.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss or misuse, though no method of transmission or storage can be guaranteed completely secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal information (subject to legal/contractual retention requirements), and may withdraw marketing consent at any time. Contact us using the details below to exercise these rights.

9. Children's Privacy

Our website is not directed at children; we do not knowingly collect data from individuals under 18 online. Where a booking involves a minor, related information is used solely for that booking with parental or guardian consent, per our Terms & Conditions.

10. Changes & Contact

We may update this policy periodically; the current version with its effective date will always be posted here. For questions or to exercise your rights, contact us at [confirm contact email] or via our Contact page.